Career in the Call Center

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What Career in Call Center Industry



When people ask me why for almost 5 years I settled to just be a Call Center Agent,I would tell them my pessimistic excuses and view on things. For once, a tenured agent gets to go home with lesser worries and stress. But talk about other rewards,incentives and additional pay, we, agents get to bring home New experiences but of course,lesser than "their" rates. Agents by the way,are the CORE and FRONTLINERS of the entire Team so WHY NOT?

I never wanted to be an Accent Trainer because I feel how tedious and how strict it would be to keep marking down or "ding-ing" pronunciation patterns of some Filipinos.
My standards are set too high to coach trainees and that would mean high mortality rate for aspirants. I also do not want to be a Product Trainer as I will be stuck dealing and being a loyal dog to the Client.Not that I see PTs all are, sorry,but they are bound to be for some time. Also ,I feel updates are not meant to help ease learning but to terminate tenured agents for change.

May the best agent win!

I do not want to do anything with Operations or be a Team Leader as I tend not to work in a group. You see, I tend to withdraw, not as a team player , but I'm so individualistic that I do good deeds in a micro self centered level.
Call me Selfish,but I really am,after all I have other jobs to do and 6 more people under my roof, my team. I only wanted and desired to do events for the company-my first love. Or be part of the Comp and Ben dept of HR so somehow I let employees enjoy their government benefits and pay their taxes right on time. Maybe,my quick answer may really be,I love to serve with an instant fruit of my labor, a tangible result and I never want to extinguish a SOUL. Or that I am to impatient being in the process of waiting in vain . Let it be!

PASSed: Rocker since Birth

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Update for the English Proficiency...
Yeah ,It was a passing B2.
Another spectacular moment was when my youngest said "PEPE SMITH"
How on earth did he know the man?!
He uttered the Rock Icon's name while jamming his ukelele.
Maybe he wants to be Sir Pepe.
Rock On Jamyro!

My share

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Last year, when me and my husband met the car accident, we're lucky to be ALIVE after all the bruises and "plates". Come 2012, let's see what those "plates" will do to our lives once more.Last week, my cousin was driving with her 2 kids and they too met an accident. They're okay now and are able to bounce back and go to school these days. I have been moved after having been invited to be in Cavite, which I can't do because of my schedule. This is my piece for a friend's friend.



On August 06 2008 (also her birthday) while riding home a jeepney along Cainta, Rizal, Tara was shot in the head during a hold-up. Her very close friend Joyce "Joee" Mejias, who was with her at that time rushed her to the nearest hospital.

Tara has been in the ICU fighting for her dear life. Although it seems that there is nothing else we can do but wait for a miracle to happen. We, friends of Tara, E.X.I.S.T. members, have decided to organize a benefit gigs to raise funds for Tara's hospital/medical bills.

For those who wants to donate, the temporary bank account is under Anne Marie F. Santelices, Banco de Oro, SA 2140-062201. Any amount will much be appreciated. You can also give your donations during the event.

Please continue praying for Tara, for Joyce and for both of their families.
Please support our event. This will help her a lot.

Tara Fest: Series of benefit gigs for Tara

Did I?

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Pass or Fail?


Try to read what transpired in a Berlitz English Proficiency interview and tell me if this would pass or fail? Be reminded of the lexical,phonological and grammar usage of the interviewee ,okay?


Here goes:

How's your day today?
I'm doing great .
It's just that I feel nervous because this is a requirement to continue Product Training.

Don't be nervous,I'd just ask you questions to test your English Proficiency.
Did you take breakfast earlier?
Oh yes, I had a heavy breakfast.
Here in the Philippines, a heavy breakfast has rice and a viand.
I had sausages and dried fish with rice.

What is breakfast?
Breakfast is a word,a term derived from breaking the fast.
When you sleep for 8-10 hours, the body does not take in anything so when you wake up, breakfast is the first thing you do-you eat.
you literally,break the fasting.

Yeah ,it gets you up.
Right, it makes me ready for the day and with an hour travel time to be in work.

Oh,it takes you an hour to go to work?
It's really not that far,but I take the public transportation, that makes it an hour travel. If you ride the jeep, and its not full of passengers,it tends to pick almost in every corner so that makes it longer.

How is it like riding the jeep?
Jeepneys are the means of the masses for public transportation.
You get to see people from all works of life in a jeepney. Student even young professionals in coat and tie ride the jeepney. It's good if you see a co employee inside the jeepney or just look at other commuters inside.

That's interesting. If I were to be in Manila, can I ride the jeepney?
Oh,riding the jeepney is challenging and adventurous. It's really not clean and fresh because you get to have the pollution-noise and air pollution.
Also for tourists, it would be best to rent a car or ride the Tram or Train instead of a jeepney.

If I were to go to Manila how would I ride the jeepney?
It's not really advisable to ride the jeepeny because it's not that secured and clean.
Also, you can get mob from the jeepneys.

Are jeepneys the only public transport?
No, there are other forms but the jeepney is the most common and the lower class status's transport access.

Are jeepneys better than other transport?
With the inflation rate, and the oil price increase , riding the jeepney is better than having your own car. We even have a senator who takes the tram,parks his car near the tram station and rides the jeepney. Also,a congressman rides a bicycle when going to Congress. Congress is also passinga bill for a car-less day

What?! A car less day?!
Because here in the Philippines, one household does not a have a maximum limit of owning vehicles.so Congress is thinking to have a carless day as private vehicles cause heavy traffic.


Are people in the Philippines aware of the environment?
Yeah, even if we are a third world country, we are aware of the environment.
And because in the Southern part of the Philippines, we experience flash floods,people,especially students have tree planting projects.

If I go to Manila,how will I apply for a job?
I do not really know what legal papers you must have but for sure you should have a working visa or Alien Certificate. You should be a Voice or accent trainer in a call center here.

How would I know where to apply?
Oh,you'd see ads everywhere. Even on cabs, their body is painted with ads.
You'd see call centers on billboards even on trams Convergys even had,i don't know how thay call it,but almost 5 sections of the train painted with their ads.
Ads would always have someone in a headset. And the usual contents would be the renumeration packages,benefits that are way above average.

Okay,we're running out of time but it was a pleasure talking to you Jacq.

It's okay.
Thank you too Rochelle.
And I hope you do come here in the Philippines.

Yeah,I might because they say it's a beautiful country.

Oh thank you!.

Okay, goodbye.

Goodbye

Take Care.


First Words

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No matter how painful life seems, it's weighed with the little joys from simple things.
Aside from Mmmaammmaaa and Pppaapaaa my youngest utters,I may now be able to create an adhoc baby dictionary or a manual so his yaya can understand him better.
Here are some of the words he wants us to decipher:

SAN-the end part of BUKSAN meaning to open

LIS-last syllable of "ALIS" when one's leaving

DEDE-when he wants his fresh breastmilk from me

NIT-last part of the word "mainit" meaning warm

NIT TWO NIT-this he says when he has to choose from 2 options like saying A or B
or I guess he's saying next to next

POG-for "umpog" or when he bumps his head

BOK- when he wants you to read him a book
BROOM BROOM-for toy cars and bicycles

WASH-when he needs us to wash him up

BRUSH-when it's toothbrush time

MAM MAM-please give me water
AM AM-for food


GIVE-when he was told to give you something

Then the infamous animal sounds
AW AW for dogs
MING for cats
TIK TIK for lizards
KUKAK for frogs

But the most loving language of all ,is when your child initiates to embrace and kiss you with his little arms.

Why limit yourself?

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Have you heard the expression "nose bleeding" while on training?
I'm not used to saying it but most Filipinos say it if they can't grasp what the topic is all about or in other words,information overload.
It's not really the nose bleed when you get heat stroke or warm but I guess it serves the same impact as to when one reacts in not being able to take so much of something.
Funny,but this has been commonly spoken by trainees if they can't or try not to comprehend the topics discussed during training so that the facilitator could stop.
We are on our third week for the DSL Product Training and yet we have not gotten far from troubleshooting NO BROWSE but my co trainees keep mumbling the word.
Is that how they react to such PAIN?
SO then,how do you call my Husband's Pain?
After the vehicular accident,he is now with RADIAL PALSY.
Today,with a plate in his arm,he struggles to continue his love for Design but later did we found out that one of the screws popped out.
THAT'S PAIN!
THAT'S BLEEDING!
Point is, we all have our own little different pains.
SO let us all be AWARE and sensitive to which we spend or waste our ample energies.
We MUSt learn to OVERCOME , ENDURE and first of all, CHOOSE not to bear so much of it
So why say you are bleeding when in fact you are not or you chose to be STUPID in PAIN afterall?

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