Career in the Call Center

What Career in Call Center Industry

When people ask me why for almost 5 years I settled to just be a Call Center Agent,I would tell them my pessimistic excuses and view on things. For once, a tenured agent gets to go home with lesser worries and stress. But talk about other rewards,incentives and additional pay, we, agents get to bring home New experiences but of course,lesser than "their" rates. Agents by the way,are the CORE and FRONTLINERS of the entire Team so WHY NOT?

I never wanted to be an Accent Trainer because I feel how tedious and how strict it would be to keep marking down or "ding-ing" pronunciation patterns of some Filipinos.
My standards are set too high to coach trainees and that would mean high mortality rate for aspirants. I also do not want to be a Product Trainer as I will be stuck dealing and being a loyal dog to the Client.Not that I see PTs all are, sorry,but they are bound to be for some time. Also ,I feel updates are not meant to help ease learning but to terminate tenured agents for change.

May the best agent win!

I do not want to do anything with Operations or be a Team Leader as I tend not to work in a group. You see, I tend to withdraw, not as a team player , but I'm so individualistic that I do good deeds in a micro self centered level.
Call me Selfish,but I really am,after all I have other jobs to do and 6 more people under my roof, my team. I only wanted and desired to do events for the company-my first love. Or be part of the Comp and Ben dept of HR so somehow I let employees enjoy their government benefits and pay their taxes right on time. Maybe,my quick answer may really be,I love to serve with an instant fruit of my labor, a tangible result and I never want to extinguish a SOUL. Or that I am to impatient being in the process of waiting in vain . Let it be!

Better Cause and Higher Pay

Shifting to a Better Cause and Higher Pay

My friend and I are oldies in the industry but we never get to climb the company ladder in any BPO. She with perfect attendance but gets burnt out when she sees something negative with the management and me,always dreaming high,mingling and volunteering but terminating myself if I get blocked with my paths.
We both tried job searching again and in one link,when asked one question,it triggered both of us?

Why work in the Call Center Industry again? Some would say,why not?

With the higher pay,shifting schedule plus the allowances,benefits and incentives. My answer,MONEY and the subsidized HEalthcard! Then my idealistic tag line and motto for life:now that I am 30,I want to reinvent myself (or CORRECT my wrong doings) with the industry ina newer,fresher package and that after 3 months BE PROMOTED as trainer or Quality Specialist!(you see,I'm after a TITLE now!)

We both have matured now. My friend wants to be part of HR or recruitment after 3 months. Me ,the BCS never landed in my hands so I'd stick with Training or QA dept instead.

But setting our work experiences straight,brought us to think and meditate once more.Now, with the right answers to ourselves-we want a higher pay!

Kidding aside,now she is into IP relay-I guess higher pay really is the motivation. But honestly,it's being the middleman and to have a different challenge of listening,hearing and retaining informations plus of course speed typing that we're really after. It's the natural high of being accurate and Fast!

It over the edge!

Yet,I hit 60wpm but I opted to decline because attrition is almost every week.
I guess I really am after long-term stability and my dependent's healthcard.
Good luck Ian!

May you hit 60 WPM with 98% accuracy all the time,for a long time.